Cancellation policy
Subscription Policy
Overview
Ideal Skincare LLC offers a "Subscribe and Save" service, allowing you to receive regular deliveries of your favorite products at a discounted rate. By subscribing to our service, you agree to the terms and conditions outlined in this Subscription Policy.
Subscription Options
We offer various subscription plans that allow you to receive products on a recurring basis (e.g., every 30, 60, or 90 days). When you subscribe, you’ll automatically save on each order as long as your subscription remains active.
Billing and Payments
When you subscribe, your payment method will be automatically charged at the start of each subscription period (e.g., every 30 days). The charge will reflect the discounted rate for the product. You will receive a notification via email prior to each charge.
Managing Your Subscription
You can manage your subscription through your account on our website. This includes the ability to:
- Pause or Skip Deliveries: If you need a break from receiving your subscription, you can pause your subscription or skip a delivery.
- Change Frequency: Adjust how often you receive your products (e.g., switch from 30-day to 60-day deliveries).
- Update Payment Information: Change or update your payment method at any time.
- Cancel Subscription: You can cancel your subscription at any time through your account on our website. Please note that canceling your subscription must be done before your next billing date to avoid being charged for the next delivery.
Shipping and Delivery
Your subscription orders will be processed and shipped according to the shipping method you selected at the time of your initial subscription. You will receive a shipping confirmation email with tracking information once your order has shipped.
Refunds and Returns
Subscription orders are eligible for return and refund in accordance with our Return Policy. Please refer to our Return Policy for details on how to return an item.
Changes to Subscription Plans
We reserve the right to modify or terminate subscription plans at any time. If we make changes to your subscription plan, we will notify you via email in advance. This includes changes to pricing, product availability, or subscription frequency.
Promotions and Discounts
From time to time, we may offer promotions or discounts on subscription plans. These offers are subject to change and may be limited to a specific timeframe or while supplies last.
Customer Support
If you have any questions or need assistance with your subscription, please contact our Customer Experience Team at contact@ideal-skincare.com
Cancellation and Termination
You may cancel your subscription at any time through your account. If your payment method fails, we will attempt to process the payment again. If the payment is unsuccessful, your subscription will be paused until payment is successfully processed. We reserve the right to terminate or suspend your subscription if we suspect any fraudulent activity or violation of our terms and conditions.
Contact Information
For any questions or issues related to your subscription, please reach out to us at contact@ideal-skincare.com.